Contact 1Red: live chat, email and complaints

1Red answers through two channels: live chat, open 24/7 from the round button in the bottom-right corner, and [email protected], free at any time. If you live in the UK, note that support cannot open or reactivate an account for you: UK residents are not accepted.

Channels

Getting a quick answer

Give the account email and say briefly what happened and when: for payments, amount, method and time; for games, the title and time of the round. Never send your password or a full card number.

Email-only requests

Self-exclusion (only from your registered address, not in chat), account closure, changes to personal details or the login address, and data requests go to [email protected].

Complaints

Email [email protected] with the subject «Complaint», your name, phone number, a precise description and the dates. Receipt is confirmed within 24 hours; the case is reviewed, escalated internally if needed, and a written, reasoned decision follows within 8 weeks, in English. In a disputed result the game server log applies; only the account holder can complain.

Scam warning

1Red never asks for passwords, verification codes or fees to unlock an account or release winnings, and never offers UK residents a way round the exclusion. Report such messages to [email protected]. See also About 1Red, FAQ, Payments, Sign up, App and Safer gambling.

Contact questions